Payment Pages Status Wise
The Payment Pages in Remit Milky offer a comprehensive overview of transaction statuses, allowing compliance teams and administrators to monitor and manage payment processes effectively. Each status provides valuable insights into the current state of a transaction, ensuring transparency and enabling timely interventions where necessary.
1. Incomplete Payments
Description: Transactions that have been initiated but not fully completed by the customer.
Common Causes: Abandoned transactions, incomplete information, or payment errors.
Action: Customers may need to be reminded or prompted to complete their payment, or compliance teams may need to investigate potential issues.
2. Pending Payments
Description: Transactions that have been submitted but are awaiting initial processing.
Common Causes: Payment verification or processing delays.
Action: Monitor pending payments to ensure timely processing or identify any potential issues that may require manual intervention.
3. Verifying Payments
Description: Transactions under verification, typically involving identity checks, document verification, or fraud screening.
Common Causes: KYC checks, high-value transactions, or flagged transactions requiring additional scrutiny.
Action: Compliance teams need to review and approve these payments before they can proceed further.
4. Compliance Hold
Description: Transactions placed on hold due to compliance concerns or the need for further investigation.
Common Causes: Suspicious activities, sanctions screening, or incomplete documentation.
Action: Conduct a thorough compliance review, verify customer details, and ensure all regulatory requirements are met before releasing the payment.
5. Processing Payments
Description: Transactions that are currently being processed by the system.
Common Causes: Normal processing operations, including fund transfers and communication with payment gateways.
Action: Monitor for any unexpected delays or errors during processing.
6. Send to Partner Payments
Description: Transactions that have been approved and are being sent to a partner or payment network for final disbursement.
Common Causes: Cross-border payments or payments involving third-party partners.
Action: Ensure partner integrations are functioning correctly and track the transaction until confirmation is received from the partner.
7. Cancelling Payments
Description: Transactions that are in the process of being canceled by the system or at the customer’s request.
Common Causes: Customer-initiated cancellations, failed compliance checks, or duplicate transactions.
Action: Verify the reason for cancellation, ensure funds are returned (if applicable), and update the customer’s status accordingly.
8. Track All Payments
Description: Provides an overview of all transactions, regardless of status.
Features:
Filter by Status: Allows users to filter payments by their current status (incomplete, pending, processing, etc.).
Audit Trail: Maintains a complete history of all payment activities for compliance and reporting purposes.
Real-Time Updates: Ensures that all payment information is up-to-date and accessible for monitoring and auditing.
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