Customer Onboarding
Customer onboarding is a critical process in ensuring a smooth, secure, and compliant experience for new users within the Remit Milky system. The onboarding process involves verifying customer identities, validating essential information, and ensuring compliance with regulatory requirements. This thorough approach not only enhances security but also helps in maintaining the integrity of the platform.
The customer onboarding process includes the following key components:
Country-Specific Signup Restrictions Customers can only sign up from their country of residence. This restriction ensures compliance with local regulatory frameworks and prevents unauthorized access from jurisdictions where the service may not be available or regulated.
Duplicate Email and Phone Number Checks During signup, the system verifies that the provided email address and phone number are unique. If the system detects any duplicates, the signup process is terminated. This helps prevent multiple accounts associated with the same identity and reduces the risk of fraudulent activities.
Sanction Checks on New Signups Every new customer undergoes a sanctions screening process to ensure they are not listed on any global or regional sanctions lists. These lists are updated weekly, and the system also integrates with a sanctions data center to receive real-time updates. Any changes are promptly reflected on our servers to maintain up-to-date compliance.
Third-Party Integrations for Verification To ensure the accuracy and authenticity of customer information, Remit Milky integrates with trusted third-party services for address and document verification, as well as 3D liveness detection. Providers such as Creditsage, ID Analyzer, Sumsub, and Onfido are utilized to perform these checks. These integrations enhance the reliability of the onboarding process by leveraging advanced technologies to verify customer identities and detect potential fraud.
High-Risk Customer Designation The system allows for the designation of high-risk customers based on various criteria, such as unusual transaction patterns or regulatory concerns. Once a customer is marked as high-risk, it triggers alerts for enhanced monitoring and additional verification procedures. This proactive approach helps in identifying and mitigating potential risks early, ensuring the platform's security and compliance.
Last updated