Tickers

Tickers refers to real-time updates or notifications specifically tailored for agents within the system. These tickers can provide crucial information, ensuring agents stay informed about various activities, customer transactions, compliance alerts, and system updates. Here's an expanded explanation of how Agent Tickers could work and benefit the system:

This functionality is designed specifically for agents who possess the "agent" channel.

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Ticker List

Key Features of Agent Tickers:

1. Transaction Alerts:

   • Real-time updates on new transactions, pending verifications, or completed payments.

   • Alerts for high-value or flagged transactions that require the agent's immediate attention.

2. Customer Verification Status:

   • Notifications when a customer needs additional document verification or if there's an issue with uploaded documents.

   • Alerts about customers marked as high-risk or requiring enhanced due diligence.

3. Compliance Notifications:

   • Immediate alerts for compliance holds or sanctions-related issues.

   • Updates on customers who failed sanctions checks or require manual compliance review.

4. Performance Metrics:

   • Live ticker for agents displaying their daily performance metrics, such as the number of processed transactions, customer verifications completed, or pending tasks.

   • Updates on agent targets and milestones achieved.

5. System Announcements:

   • Important announcements about system maintenance, policy changes, or updates in the regulations.

   • Internal communications from admin or compliance teams.

6. Customer Activity Alerts:

   • Alerts for unusual customer behavior, such as sudden changes in transaction patterns or attempted transactions after a compliance hold.

   • Notifications about customers reaching transaction thresholds or attempting to exceed set limits.

7. Pending Tasks and Follow-ups:

   • Reminders about pending customer KYC checks or transaction verifications.

   • Ticker notifications for follow-ups required on specific customer cases.

8. Fraud Detection Alerts:

   • Immediate alerts if the system detects potential fraud or duplicate profiles linked to existing customers.

   • Notifications on card link or beneficiary link alerts that require agent investigation.